Frequently Asked Questions:


Which Cryptocurrencies do you accept?

We currently use the following payment merchants, the currencies accepted for the providers are as follows:


• Bitcoin (BTC)
• Ethereum (ETH)
• Litecoin (LTC)
• Bitcoin Cash (BCH)


    • We welcome the addition of further coins in the future and are always working harder to increase our services. If there is a coin you would like to see used in our store, please let us know by using the contact us form.
    • You can also checkout using PayPal and traditional FIAT currencies.


    Are there any others fees?

    • All prices shown are the final prices you will pay. Delivery, Shipping & Taxes are included for all applicable items.


    Where do you ship?

    • We currently deliver internationally. We use DHL & Royal Mail for all our international  & domestic shipping.
    • Taxes and extra costs will be displayed at checkout. The price you see is the price you pay. No added extra's.
    • UK delivery is free for all orders. We aim to provide next day delivery on all UK orders.


    How does it work?

    • It's very much the same as any other e-commerce site.
    • You simply browse the shop. Choose the items you want and add them to the cart.
    • Upon checking out, you will be given a choice of payment methods including Bitcoin & other Cryptocurrencies.
    • Simply choose your preferred payment merchant, scan the QR code or paste the key into your wallet and await order confirmation.
    • Due to the timescales involved in validating each transaction on the Blockchain, it may take a little longer at peak times. You can always check the status of the transaction.
    • (Please refer to our 'How do you process a transaction using cryptocurrency' section for further information.)
    • Once the transaction is confirmed we'll email you a receipt and order confirmation. Your goods will then be dispatched for immediate free delivery. (Delivery times can vary)
    • We will use our stock and where necessary our network of third party suppliers, to fulfil your order.


    How do you process a transaction using cryptocurrency?

    • In order to accept cryptocurrency as a payment method, we have chosen Coinbase to provide our customers with a secure checkout process.
    • Each merchant has their own secure process for cryptocurrency transactions, please refer to the help pages for further information.
    • Coinbase Help 
    • Each transaction, dependent on the network takes on average less than 10 minutes to process & confirm.
    • This is to ensure security for both our users and ourselves.
    • Coinbase has its own block confirmation policy which can be located here
    • It's possible to checkout directly from your Coinbase account or wallet simply by following the onscreen instructions and using the wallets integrated features.


    Please contact us at info@bitcoingrotto.com if you have any further queries.